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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dana Settembrino

Dana Settembrino

September 22, 2026

5  out of  5
rating by Dana Settembrino
"Meghan is the best agent I have ever had!!! Super responsive, proactive follow ups, great prices, and just a nice person!! She makes dealing with insurance so easy!!! Thank you!!"
We responded:
"Thank you so much Dana! We appreciate you taking the time to share this review and we certainly appreciate your business. We are here to help if you need anything. Have a great day! Vic & Team"
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Anthony A.

September 15, 2026

5  out of  5
rating by Anthony A.
"Vicki’s team is amazing with excellent customer service!!"
We responded:
"Thank you very much for your review. We certainly appreciate your business and your time. Have a wonderful day and we are here to assist if you need anything. Thanks, Vic & Team"
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Erica Marie

September 14, 2026

5  out of  5
rating by Erica Marie
"Crystal is the BEST! not only is she such an amazing person to talk to she’s so helpful and knowledgeable i know having her insure me i will 100% be covered in the event i need it. do yourself a favor and call crystal and let her guide u, and while your at it gain an amazing positive friend !"
We responded:
"Thank you so much for taking the time to write this kind review. We appreciate your business and we are here to assist if you need anything. Have a great day! Vic & Team"
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Amanda Terinoni

September 11, 2026

5  out of  5
rating by Amanda Terinoni
"I had a great experience purchasing homeowners insurance through State Farm with Crystal Terinoni. The entire process was easy, straightforward, and stress-free. Everything was explained clearly, and all of my questions were answered so I felt confident that I understood my coverage and was making the right choice for my home.

The service was professional, friendly, and helpful from start to finish. I really appreciated how smooth the process was and the peace of mind that comes with knowing my home is properly protected. I would definitely recommend State Farm to anyone looking for homeowners insurance!"
We responded:
"Amanda, thank you again for your business and taking the time to write this review. We appreciate you! Have a great day! Vic & Team"
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Giovanni Tran

September 11, 2026

5  out of  5
rating by Giovanni Tran
"Great customer service!"
We responded:
"We appreciate you taking the time to write this review. Thank you for your business and please do not hesitate to contact us if we can be of any assistance. Have a great day! Vic"
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Kim Scalia

September 4, 2026

5  out of  5
rating by Kim Scalia
"I’ve been going to the State Farm Broad Street Office for years. The staff is very friendly and is always willing to solve all my issues. They offer great customer service to fit my needs."
We responded:
"Kim, we cannot thank you enough for taking the time to write this review. We appreciate you. Have a great day! Vic & Team"
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Diane Primavera

August 21, 2026

5  out of  5
rating by Diane Primavera
"I'll tell you my experience is from the time you walk in to the time you leave they consider you not just the person but like a family member that they want to do good for and they go out of their way to do it no matter what they make you feel very comfortable and welcoming"
We responded:
"Diane we are so grateful for the kind review. We appreciate you and your business. Have a great day! Vic & Team"
Profile photo of Rebecca Roberts

Rebecca Roberts

August 11, 2026

5  out of  5
rating by Rebecca Roberts
"State Farm Agent Vicki Neill and her amazing staff made insurance make sense to me! They are incredibly helpful, patient, and always take the time to explain everything clearly. I never feel overwhelmed asking them questions because they make the whole process simple and stress-free. I highly recommend this office to anyone who wants great service and honest help."
We responded:
"Thank you so much for the 5 stars, Rebecca! We really appreciate your support. If you ever need anything, feel free to reach out anytime.  We appreciate you! Vic and Team"
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samantha

August 7, 2026

5  out of  5
rating by samantha
"I called the office today and had so many question and concerns. The office staff was extremely helpful. The process was short and sweet. 10000 STARS FOR YOUR TEAM, Vicki!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. We appreciate your business. Vic & Team"
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maria intenzo

August 5, 2026

5  out of  5
rating by maria intenzo
"Outstanding service provided and I will recommend to everyone."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team to know you had such a great experience with us. We appreciate your business! Vic & Team"
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Ashley Blair

July 28, 2026

5  out of  5
rating by Ashley Blair
"Crystal T was outstanding! Very Pleasant patient and extremely knowledgeable!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. We appreciate you! Vic & Team"
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Michael Wright

July 28, 2026

5  out of  5
rating by Michael Wright
"Great service! I called and spoke to crysta t. Very pleasant, professional and knowledgeable! Thank you, again!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. We appreciate your business. Vic & Team"
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Catina Taylor

July 17, 2026

5  out of  5
rating by Catina Taylor
"I had the pleasure of meeting with Steve today. Him and his staff are nothing but good to me. They all are very professional, personable and courteous. Staff are knowledgeable about their services and was able to explain in detail what all services include and discuss plans and prices according to my needs. I recommend you all to them for they are very professional and courteous people. Thank y'all for a job well done today."
We responded:
"We cannot thank you enough for taking the time to write this kind review. We appreciate your business and are here if we can help. Have a great day! Vic & Team"
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jayden belville

July 16, 2026

5  out of  5
rating by jayden belville
"i spoke with crystal T and her customer service was amazing and vary helpful."
We responded:
"Thank you so much for this review. We appreciate you and your business. Have a wonderful day! Vic & Team"
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Danielle Dittus

July 15, 2026

5  out of  5
rating by Danielle Dittus
"I’ve been dealing with Crystal from Vicky Neil’s office for years! Anytime I need anything she is there giving me the best advise and going out of her way to help me with any questions I need answered!! Im so pleased with their performance."
We responded:
"We appreciate the kind words, Danielle! Our team is always happy to help and we appreciate your business. Crystal definitely ROCKS! Have a great day!

Vicki Neill - State Farm Insurance Agent"
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John Orapallo

July 15, 2026

5  out of  5
rating by John Orapallo
"Came into the office and needed help. Meg and Crystal were amazing and very helpful"
We responded:
"Thank you for the 5-star review, John! We’re thrilled to hear you had such a great experience with us. We appreciate your business and the time you took to write this kind review. Have a great day!

Vicki Neill - State Farm Insurance Agent"
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samuel hobbs

July 6, 2026

5  out of  5
rating by samuel hobbs
"I LOVE VICKI AND HER STAFF THEY ARE REALLY ABOUT THE CUSTOMER AND WILL DO EVERYTHING TO KEEP YOUR BUSINESS THEY ARE A LIFESAVER 10 STARS"
We responded:
"We cannot thank you enough for taking the time to write this review. We appreciate you and your business. Have a great day! Vic & Team"
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Jillian Smith

July 2, 2026

5  out of  5
rating by Jillian Smith
"Can not say enough good things about State Farm since I switched. Vikki and Crystal went above and beyond to make sure I was taken care of —friendly, attentive, and truly helpful. So glad I made the change"
We responded:
"Wow, thank you so much for taking the time to write this kind review. We appreciate your business and are here if you need anything. Have a great day! Vic & Team"
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Brian Sellers Sr

July 1, 2026

5  out of  5
rating by Brian Sellers Sr
"I’ve been a client of Vicki and her staff for a couple years now and I will say they are all extremely supportive and very helpful with every issue or situation I’ve come across with car insurance and renters insurance. I truly appreciate each and everyone of you. Thank you all very much."
We responded:
"Brian, We appreciate you taking the time to write this review. We appreciate your business. Have a great day! Vic & Team"
Profile photo of Cullen Allen

Cullen Allen

June 25, 2026

5  out of  5
rating by Cullen Allen
"VICKI and her office staff are absolutely fantastic. Goes way beyond the normal and keeps you updated on all your insurance needs. I'll be with her for the next 10 years."
We responded:
"We truly appreciate the kind words! And we certainly enjoy working with you Mr. Allen. Have a wonderful day and we will talk soon! Vic & Team

Vicki Neill - State Farm Insurance Agent"
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Linmuray

June 16, 2026

5  out of  5
rating by Linmuray
"Great customer service! Thank you Crystal T for your help with Drive safe and save!"
We responded:
"We appreciate you taking the time to write this review. Thank you for the kind words and your business. Have a great day! Vic & Team"
Profile photo of John Kerrigan

John Kerrigan

June 12, 2026

5  out of  5
rating by John Kerrigan
"Always a pleasure dealing with professionals! There’s no substitute for talent…!
Cheers,
John"
We responded:
"Wow, thank you so much for your kind words. We enjoy what we do. Thank you for your business. Vic & Team"
Profile photo of JPM Heating & Cooling

JPM Heating & Cooling

May 8, 2026

5  out of  5
rating by JPM Heating & Cooling
"Crystal T and Steve were a pleasure to work with. They were professional and got me squared away in a timely manner."
We responded:
"Thank you! Your feedback truly made our day! We’re grateful for your loyalty and support. Thank you for choosing our State Farm office. Vicki Neill - State Farm Insurance Agent"
Profile photo of Michelle Tran

Michelle Tran

April 29, 2026

5  out of  5
rating by Michelle Tran
"This was my first time working with any insurance agency as I was moving from New Jersey to PA and needed to find both renter's and auto insurance. Crystal was great as she was very responsive and helpful, answering all my first time questions. I would highly recommend!"
We responded:
"Thank you so much Michelle! We are so happy it was a good experience, and we are happy you found us. If you need anything, you know who to call. Have a great day! Vic

Vicki Neill - State Farm Insurance Agent"
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Christina McCrohan

April 22, 2026

5  out of  5
rating by Christina McCrohan
"Crystal and the team were so helpful and kind. Made everything very easy to switch over both my home and auto insurance. Also saved a ton!"
We responded:
"Thank you, Christina! We’re honored to serve the Philadelphia community and so appreciative of your 5-star rating.

Vicki Neill - State Farm Insurance Agent"